33e, Ilia Chavchavadze Avenue, Tbilisi/Georgia
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Improve Customer Service Practice for the National Agency of State Property (NASP)
The project aimed to improve customer service practices for the National Agency of State Property (NASP) by enhancing the capacity of NASP's call center and front-line operators so that they could better serve their customers. The project activities included a comprehensive assessment of the call centers and front desks located in public service halls and regional service centers and provided advanced communication technique training to the call center and front-line staff of NASP. After assessing existing managerial practices and conducting an employee engagement and motivation survey, recommendations were drafted to enhance customer service channels.
Capacity Assessment of the Agency of Protected Areas and the overall Protected Areas System in Georgia
Digital and Physical Sales Strategy Development Project for Bakur Sulakauri Publishing LTD
Study on current crisis management practice in selected municipalities of Georgia, elaboration of respective recommendations and guideline
Research in 11 selected municipalities to examine social service and assistance process during the COVID-19 pandemic
Program Exit Strategy for PROCEED Project implemented by HEKS-EPER and ELKANA within the framework of ENPARD program
Labor Market Research on the necessity of the food safety and quality specialist/managers in food production industry
Research of Labor market and identification of growth potential economic sectors
Promotion of good CG, ESG and SF practices among companies and financial institutions in Georgia
Feasibility Study of Pesticide-Free Certification
Ex-ante Regulatory Impact Assessment (RIA) for improvement of inter-city connections in Georgia
Institutional Development and Communication Strategy for the Supreme Council of the Autonomous Republic of Adjara
EWMI’s Civil Society Engagement Project (CSEP) Launch Event
Analysis of Infrastructural Developments in the South Caucasus