33e, Ilia Chavchavadze Avenue, Tbilisi/Georgia
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Improve Customer Service Practice for the National Agency of State Property (NASP)
The project aimed to improve customer service practices for the National Agency of State Property (NASP) by enhancing the capacity of NASP's call center and front-line operators so that they could better serve their customers. The project activities included a comprehensive assessment of the call centers and front desks located in public service halls and regional service centers and provided advanced communication technique training to the call center and front-line staff of NASP. After assessing existing managerial practices and conducting an employee engagement and motivation survey, recommendations were drafted to enhance customer service channels.
Assessing and reporting the impact of digitalization and digital proximity tracing on national contact tracing programmes in Eastern Partnership and Western Balkan countries during the COVID-
Supporting Rural Development Agency (RDA) in Modernization of its HRM System
Final Evaluation of the project “Municipal Service Quality Assessment Toolkit (MUSQAT)”
Cluster diagnostic studies of the greenhouse, local cheese, and honey in Samegrelo-Zemo Svaneti region, Georgia
Support to Establish a Business Support Service Facility for Small and medium-sized enterprise Wineries in Georgia
Training Concept for the SME Target Group in Georgia
Support facilitation of the organizational development
Executive Round table session (ERT) on Employee Performance Appraisal System Modeling
Study to identify opportunities for commercialization of Scale-Appropriate Technologies for rural Small and medium-sized enterprises in the agriculture and manufacturing sectors
Cost-Benefit Analysis (CBA) of Policy Reforms on E-Commerce Legal Framework
Final Evaluation of the Project "Implementing LEADER in Mestia Municipality for Better Livelihoods in High Mountainous Regions of Georgia"
Technical Assistance for a feasibility assessment of a Business Services Yard (BSY) for the sale of wood products at Nedzvi Managed Reserve (NMR)
Evaluation of the project "Better Education, Participation in Decision-making and Access to Services for Children and Youth"
National Survey of Business Associations, Business Support Organizations, and Regional Businesses in Georgia